Coffee is strong. Cakes usually stale and are heated up in the microwave so watch out! The cafe looks slightly grubby in the day time. Im pretty sure the coffee machine pipes need descaling so something.
They always have soya milk in which is great
Staff so sweet.
Very poor service
The barista was VERY rude.
We requested her to deliver our 4 drinks to our table, but instead of politely refusing or giving a reason why she couldn't. She rudely refused.
Another server came as asked our group to shush when we were hardly loudland there are many others who were also loud.
A chain like this needs to be better